Rescheduling and cancellation
Customers should contact Nuyi as early as possible when a scheduled cleaning needs to change. Nuyi may offer a new date or arrival window based on current capacity.
Access and lockouts
Customers are responsible for providing safe, timely access to the property. If the team cannot enter the property or begin service because access has not been arranged, Nuyi may need to reschedule the visit and review any resulting charge.
Weather and operational changes
Severe weather, unsafe travel, emergencies, or unexpected operating conditions may require Nuyi to adjust a service time. Customers will be contacted using the booking information on file.